Shipping Policy

At Aerlum, most products are made to order and produced in small batches. Please review the details below regarding production, shipping, delivery times, and what to do if your order arrives with an issue.

Made-to-Order Production

Most Aerlum items are made to order, meaning production begins after your order is placed and confirmed. This helps reduce waste and ensures each piece is carefully produced and quality-checked.

Production time: typically 2–5 business days (may vary during busy periods or for larger orders).

Shipping Destinations

We currently ship within Romania and selected EU countries. Available shipping options and rates are shown at checkout.

Estimated Delivery Times

Delivery time depends on your location and the courier service selected at checkout. Your total estimated delivery time is:

Production time (2–5 business days) + Shipping time (varies by destination)

Once your order ships, you will receive tracking details when available.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, package size, and courier rates.

Delivery & Tracking

Please ensure your shipping address and contact details are accurate. If a package is returned to us due to an incorrect or incomplete address, customers may be responsible for additional shipping costs to resend the order.

Packaging

All items are carefully packed to ensure safe delivery using protective packaging materials.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include clear photos of:

The product
The packaging
The shipping label

After review, we will offer a suitable solution (replacement or refund) in line with our Return Policy.

3D Printing Characteristics

Due to the nature of 3D printing, slight surface variations or visible layer lines may occur. These are normal characteristics of the production process and are not considered defects.